Our Mission

To Win the Customer for Life!
We strive to execute this mission every single day by focusing on three operating strategies: Ensure 100% customer satisfaction. We fully understand the expectations of our customers and pledge to meet or exceed these expectations. Deliver SENTINEL^® class service. We select dynamic and service-oriented security professionals who have a passion for excellence and understand that our pursuit of quality and continuous improvement is never-ending.

Respect and reward every employee. True competitive advantage lies not in products, processes or technology, but in people. We provide financial and career growth opportunities for our employees in a work environment that values employee wellness and well-being, diversity, participation and individuality.  In all we do: “Respect, Integrity and Professionalism”

Our main focus is: Customer service and employee welfare. We achieve this objective by selecting only the best security personnel available, training, better wages, benefits, incentives and promotions. It is Sentinel’s practice to hire from within for any managerial positions that may become available, security personnel goes through a performance review and rewarded for their good work.

Our Aim

Is to work with you to develop and Implement security systems that will, to the greatest extent possible, prevent damage or loss to your property, information or injury to your personnel.

Our Pledge

SENTINEL^® hereby pledges that we:

• Will, in cooperation with each Client, identify specific security needs and structure a comprehensive plan to enable us to meet these needs.
  
• Will position experienced security officers that are alert, well groomed, courteous and punctual.
  
• Will supply detailed and timely activity reports to our Clients.
  
• Will communicate on a regular basis with all of our Clients to ensure that they are entirely satisfied with our performance.
  
• Will bring to the Client's attention any suggestion that may enhance the security of their building.
  
• Will ensure that our office staff interacts with the Client in a helpful and courteous manner and that they deal with our Client's requests in an expeditious way.
  
• Will constantly keep abreast of new security and safety techniques and provide training, as applicable, for our security officers.
  
• Will ensure that each security officer and each staff member is aware of this pledge. Will take every possible measure to guarantee that all our Clients are pleased with having given us the privilege to serve them.